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Deposit crypto and fiat: networks, confirmations, minimums and deposits that did not arrive.
How to deposit crypto: networks, confirmations and missing deposits
Deposit crypto to your account: pick the right network, copy your address, understand confirmations and minimums, and report a deposit that did not arrive.
Fiat deposits and withdrawals: card, bank transfer and payout methods
Add money with a card or bank transfer and withdraw to your saved payout methods. Learn how bank deposits are checked and how fees and limits work.
Your wallets: Spot, Funding and Futures, and how to transfer
What the Spot, Funding and Futures wallets are for and how to move funds between them.
How to deposit USDT on Xoibit
How to deposit USDT step by step: choose USDT, pick the same network you send from, copy your deposit address and send at least the minimum deposit.
TRC20, ERC20 or BEP20: which network should I use?
TRC20 is TRON, ERC20 is Ethereum and BEP20 is BNB Smart Chain. Learn which network to use: sender and receiver must match, and fees differ by network.
Why has my crypto deposit not arrived?
Crypto deposit not received? Check confirmations, network, address and minimum on a block explorer, then report it in Wallet issues with your TxID.
I sent crypto to the wrong network. Can I get it back?
Sent crypto on the wrong network? Learn what happens, how to report it in Wallet issues with your TxID, and why recovery of the funds is not guaranteed.
What happens if my deposit is below the minimum?
A crypto deposit below the minimum deposit amount is not credited to your balance. Learn where to find the minimum for each coin and how to avoid it.
How many confirmations does a crypto deposit need?
How many confirmations a crypto deposit needs depends on the network. Learn what block confirmations are and where the required number is shown for each coin.
Do I need a memo or tag to deposit crypto?
No memo or tag is needed to deposit crypto on Xoibit: your deposit address is yours alone. Learn when a memo is needed for withdrawals to other platforms.
How to deposit money by bank transfer on Xoibit
How to deposit money by bank transfer: choose the currency and amount, pick bank deposit, pay to the account shown, then upload your payment proof for review.
How to report a missing deposit or withdrawal
How to report a wallet issue for a missing deposit or withdrawal: what details to enter, how reports are checked, and how to follow the status of your report.