Account and verification
Sign up, verification codes, identity verification (KYC), password and login help.
Getting started: create, verify and secure your account
Sign up with email or phone, verify your account with a 6-digit code, complete identity verification (KYC) and turn on two-factor authentication.
How to create an account on Xoibit
How to create an account on Xoibit: sign up with your email or phone, choose a strong password, enter the 6-digit code and start using your new account.
Verification code not received: what to do
Verification code not received by email or SMS? Check spam, confirm your email or number, wait for the resend timer and request a fresh code before it expires.
How to verify my identity (KYC) on Xoibit
How to verify your identity (KYC) on Xoibit: submit your details, a government ID and a selfie, then add proof of address to raise your withdrawal limit.
Why was my KYC rejected?
Why was my KYC rejected? See the common reasons identity or address verification fails, where to find the reason, and how to resubmit your documents on Xoibit.
Forgot password: how to reset your Xoibit password
Forgot your password? Reset it on Xoibit with a code sent to your email or phone, then set a new password and log in again. Here is how it works.
How to change my email or phone number on Xoibit
How to change the email or phone number on your Xoibit account: open Security, enter the new one, confirm it with a code and verify with your current 2FA.