Verification code not received: what to do

Last updated: 2026-10-15

If your verification code did not arrive, check your spam or junk folder, make sure the email address or phone number is correct, wait for the resend timer to finish and request a new code. Messages can be delayed by a few minutes.

Codes sent by email

• Look in your spam, junk or promotions folder.
• Check that the email address shown on the screen is the one you are checking.
• Add Xoibit to your contacts or safe-sender list so future emails reach your inbox.
• Search your inbox for the sender name. Real emails show your anti-phishing code if you have set one.

Codes sent by SMS

• Check that the phone number and country code are correct.
• Make sure your phone has signal and can receive messages, and that your phone plan is active.
• Look in any blocked or spam SMS folder on your phone.

When can I ask for a new code?

After you request a code there is a short wait before you can resend it; the timer is shown next to the button. Each code expires after a short time and can be used only once, so always enter the newest code you received.

The code is rejected

• The code may have expired. Request a new one and enter it straight away.
• You may be entering an older code. Only the latest code works.
• For Google Authenticator codes, check that your phone's time is set automatically; a wrong clock creates wrong codes.
• Codes are 6 digits. Do not add spaces.

I no longer have access to my email or phone

If you cannot receive codes at all because you lost your phone number, email or authenticator, start a security reset. You confirm your identity with a method you still have and set new details.

We never ask for your verification code by phone, chat or email. Anyone asking you for a code is trying to take over your account.